FAQ
Orders
What forms of payment can I use?
We currently accept all major credit and debit cards. Additional checkout options may include digital wallets and alternate payment gateways available at checkout. At this time, we are only able to accept one payment method per transaction. esssentiaelle.com gift cards can be applied to any purchase and do not have an expiration date.
Can I split my transaction between different payment methods?
Unfortunately, we are only able to accept a single payment method per order.
I have a promotional code or gift card code. How do I apply it?
At checkout, enter your gift card or promotional code in the designated field and click “apply.”
What is preorder, and how does it work?
We offer preorder options for upcoming styles that may not yet be in stock. When you place a preorder, your payment is authorized at the time of purchase, and your item will ship once available. Please refer to the product page on essentiaelle.com for preorder details.
Can I modify my order?
Once an order is placed and processed, we cannot edit or cancel it. Please verify your items and order details carefully before completing your purchase.
Shipping
How do I cancel my order?
Once an order has been submitted, edits or cancelations cannot be made. If you need assistance, please visit the return process found on essentiaelle.com.
Do you offer international shipping?
Yes — we ship to select international destinations. Final shipping options and details will be shown at checkout.
How do I track my order?
After your package ships, you will receive a confirmation with tracking information via your chosen delivery method.
Do you offer free shipping?
Shipping promotions may be available from time to time. Eligibility and details will be promoted on essentiaelle.com during checkout.
Returns
How do I request a return?
To start a return, please visit the returns section at essentiaelle.com and follow the prompts with your order number and required information.
How long do I have to return an item?
Please refer to the returns page on essentiaelle.com for the current return window policy.
Can I exchange an item more than once?
Exchanges are limited to one per order. If you would like additional exchanges, please initiate a return and then place a new order.
Do you offer price adjustments?
We do not offer price adjustments after purchase.
When will I receive a refund?
Refund timing may vary based on processing and payment methods. You will be notified once your return has been processed.
Fit
I would love to try things on. Do you have a store?
We do maintain select retail locations where you can try on items in person. Please check essentiaelle.com for store information and availability.
This is my first time shopping with Essentia Elle — how should I determine my best fit?
Each product page includes size guides and fit notes to help you find your ideal size. Review these details carefully, and reach out via our help center for further guidance if needed.
Is footwear available in multiple widths?
Most footwear is offered in standard width. If you have specific fit questions, our team can assist you.
Embroidery
What products can be embroidered?
Certain products on essentiaelle.com may be offered with optional personalization. Available embroidery options will be shown on the relevant product page.
Can I return or exchange embroidered products?
Personalized or embroidered products are typically considered final sale and not eligible for standard returns or exchanges.
Other
Do you recommend special care for Essentia Elle items?
For detailed care or maintenance recommendations, please refer to product-specific notes on essentiaelle.com.
There is a waitlist for my size — is this piece out of stock?
Waitlisted items indicate that your size is currently unavailable, but you may be notified if more stock becomes available.
Why are some items marked “Final Sale”?
Items designated as final sale are not eligible for return or exchange once purchased.
How do I access my account if I have forgotten my password?
Select the “Forgot Password” feature at login to reset your password and regain access to your account.
Why should I create an account?
Creating an account on essentiaelle.com allows faster checkout, easier order tracking, and simplified return or exchange processes.